Support

How Can We Help?

Our support team is ready to assist you with any questions or issues you may have with the Palex (P.) app.

Contact Us

Email: support@getpalex.com

Response Time: We aim to respond to all inquiries within 24 hours during business days.

Common Questions

How do I scan a book?

To scan a book, open the Palex app and tap the scan icon in the navigation bar. Point your camera at the book's barcode and hold steady until the app recognizes it.

How do I connect with friends?

You can connect with friends by navigating to the Friends tab and searching for their username. Send a friend request, and once accepted, you'll be able to see each other's libraries.

What if a book's barcode doesn't scan properly?

If a barcode isn't scanning properly, you can manually add the book by entering its ISBN number or searching by title and author.

How do I update my profile information?

Go to the Profile tab in the Palex app, then tap the Edit button to update your information, including your reading preferences and Instagram account.

Is my data secure?

Yes, we take data security seriously. Please refer to our Privacy Policy for detailed information on how we protect your data.

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